FAQ

 

How long will it take to receive my order?

Orders usually take around 1-2 working days to dispatch. Once dispatched you can expect your order within:

UK customers – 1-2 working days

EU customers – 3-5 working days

Customers outside of the EU – 5 -21 working days

Occasionally there might be delays in the postal system, which are out of my control. Please do check your postal service for any weather-related delays, strikes or other problems.

Who is liable for Customs and import taxes?

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Can I personalise my order?

I offer a personalisation service on my Greeting Cards, Art Prints and on some badge products. Please leave me a message in the note to seller section in the add to cart section, making sure that all spelling is correct.

All personalised items can not be refunded unfortunately please see my terms and conditions for more details

Please check your email or Junk Email as I will first send a draft for you to check (names and any corrections) before printing and dispatching your order.

What are your processing times?

I aim to start your order  within 1-2 days of your payment being cleared.

Personalised orders do differ depending on the level of personalisation required please check your inbox/junk mail for proofs.